FAQs

 
 

WHAT’S SHIPPING / WHAT CAN I ORDER?

Currently Petalfox sells flowers & coffee. And we’re launching a new lifestyle product category each month to help you get the things you love more often! See what’s shipping each week by texting us the 👀 [double eyes] emoji.

Sign up to receive your first text here.

HOW DO I ORDER?

We take orders exclusively via text.

The first time you checkout, we’ll send you a mobile link to complete your account information via our secure portal. All future transactions happen via text message. You’ll never have to find your password, purse or pin again.

Text us “GET” or “GIFT” anytime to order.

Sign up to receive your first text here.

WHERE DO YOU SHIP?

We’re nationwide! Now shipping to the lower 48 states!

I SENT YOU A TEXT, BUT I HAVEN’T HEARD BACK.

This service is run by humans and not by robots 🙌. We can’t wait to chat. Our team is ready to text with you from 10am - 8pm PST daily.

If you texted the word STOP (even as part of your message but you didn’t want to unsubscribe), you have been automatically unsubscribed and we cannot text you back until you text us the word START.

You can also send us a note at support@petalfox.com if you can’t reach us.

MY SHIPMENT WAS DAMAGED. CAN YOU HELP?

It is important to us that you are happy with your order!  If your order arrived damaged, please send us a text within three (3) days of receiving your order including an image of the damaged product. Our team will review your request and will work to make sure you’re happy with the final solution. We will coordinate a refund or we’ll re-ship you a replacement free of charge.

HAVE SOME FUN! TRY SENDING A TEXT MESSAGE WITH THESE EMOJIS:

👀 See what’s shipping

☕️See what’s shipping in coffee

🌷See what’s shipping in flowers

✂️ Flower care tips

💡How it works

🎁 Send gift

📦 Order tracking

📬 Update shipping

💳 Update payment

📱 Free floral mobile wallpaper

💬 Free inspo quote mobile wallpaper

MORE QUESTIONS?

Text us! Sign up to receive your first text here.

Not down with texting? Go old school and email us: hello@petalfox.com