Recurring subscribers

If you have a recurring subscription with Petalfox and purchased prior to February 5th, 2019 please access your account information and manage your delivery schedule here.  

Petalfox bouquets via SMS

If you have purchased bouquets via our text message service and would like to inquire about the status of your account, credits or any orders placed, please text us or send an email to support@petalfox.com.

If you do not yet have an account with Petalfox, you can sign up with one here.


Bouquet Credit FAQs

PURCHASED BETWEEN FEB 5, 2019- JULY 21,2019

IMPORTANT NOTE: This information is only for customers who have purchased bouquet credits.

I previously purchased bouquet credits, can I still use them?

👍 Absolutely!  

♾ Your credits will never expire, use them anytime.

🔢 You have # credits remaining.

I pre paid for bouquets, how many do I have left?

To find out how many bouquets you have available in your account, send us this emoji 🔢.

 

Subscription FAQS

PURCHASED PRIOR TO FEB 5, 2019

IMPORTANT NOTE: This information is only for customers with recurring subscriptions / pre-paid packages purchased prior to February 5, 2019.

Do you have a recurring subscription?

Note: This information is only for customers with recurring subscriptions / pre-paid packages purchased prior to February 5, 2019.

With the introduction of our text commerce platform, we are no longer offering new recurring subscriptions or pre-paid (automatically shipped) packages.

I have a recurring subscription / pre-paid package with you, is it still active?

Note: This information is only for customers with recurring subscriptions / pre-paid packages purchased prior to February 5, 2019.

Yes! If you purchased a recurring subscription or pre-paid (automatically shipped) package prior to February 5, 2019 it is still active.

Recurring subscriptions will continue at this time unless you choose to cancel. You will continue to be billed based on the frequency you selected when you purchased your subscription. You can login to your account here to manage your subscription.

Once all of the bouquets that were part of your pre-paid package have shipped, your pre-paid package will expire.

I forgot my password.

Note: This information is only for customers with recurring subscriptions / pre-paid packages purchased prior to February 5, 2019.

You can reset your password on the account login page.  

 

I’d like to skip my weekly delivery?

Note: This information is only for customers with recurring subscriptions / pre-paid packages purchased prior to February 5, 2019.

If you want to cancel your weekly delivery, you can do so in My Account >> Delivery Schedule.  Next to each of the delivery dates is a SKIP button. Any changes to the following week’s shipment must be made by the previous Saturday at 11:59pm PST.  

How do I cancel my weekly delivery?

Note: This information is only for customers with recurring subscriptions / pre-paid packages purchased prior to February 5, 2019.

If you want to cancel your weekly delivery, you can do so in My Account >> Manage Subscriptions.  Next to each of the products you are subscribed to is a cancel button. You would use this if you would like to no longer receive this product.  Any changes to the following week’s shipment must be made by the previous Saturday at 11:59pm PST.  

 

What do I do if I want to cancel my account?

Note: This information is only for customers with recurring subscriptions / pre-paid packages purchased prior to February 5, 2019.

We hate to see you go, but we can assist in cancelling your account.  Send a quick note to support@petalfox.com with the name and email address for your account and let us know how we can help.

My card was declined, what should I do?

If you’re having trouble, first check with your bank to make sure your card is active.  If you’re still having trouble, please reach out to our team via email at support@petalfox.com so we can assist.   

 

When will I be billed?

We will process your payment after you confirm your order in the system.  You will be charged for future orders on the corresponding Sunday based on your delivery frequency.  Please visit our Terms & Conditions for additional information.